A previous version of this working paper was originally published in May 2021.

We study the resilience of U.S. mortgage credit supply during the COVID-19 pandemic — the most significant shock since the financial crisis — and draw out broader lessons about the functioning of this important market. While mortgage lending boomed in 2020 and 2021, we find that a sharp increase in intermediation markups limited the pass-through of low rates to households. We link this increase in markups to capacity constraints amplified by pandemic-related operational and labor market frictions. We also present new evidence that capacity constraints in the mortgage market are national in scope and have not yet been significantly mitigated by recent technological change. Nonbank lenders, often thought to be fragile, gained market share from banks but remain reliant on securitization. We also find evidence that government credit guarantees support the flow of credit to risky borrowers but are not always sufficient, and that quantitative easing particularly boosts credit supply for the specific types of loans being purchased.

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