The Federal Reserve Bank of Philadelphia, the Consumer Finance Institute (CFI), and the Supervisory Research and Policy Forum (SURF) hosted the latest in a series of workshops examining emerging issues in the credit card market on September 16 and 17.

This year’s workshop focused on three important topics that are likely to shape the industry over the next few years: the impact of the ongoing COVID-19 crisis, financial innovation and payments, and the implications of adopting machine learning and artificial intelligence (ML/AI).