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Cascade Focus

An Overview of the Nonprofit Foreclosure Counseling Industry in Philadelphia*

Appendix 2

Survey of Directors of Agencies Providing Foreclosure Counseling in Philadelphia

  1. How many homeownership counselors are currently employed at your agency have joined your agency in the last 12 months, and have left your agency in the last 12 months?

    Currently employed
    Joined agency in last 12 months
    Left agency in last 12 months
    Full-time homeownership counselors      
    Part-time homeownership counselors      
  2. Please estimate the current monthly caseload (i.e., clients counseled per month) per full-time homeownership counselor at your agency, by counseling type (foreclosure counseling versus all other forms of homeownership counseling). You may enter range if necessary.

    Foreclosure counseling
    Nonforeclosure homeownership counseling
    Monthly caseload per full-time homeownership counselor    
  3. Which services and delivery methods does your agency offer? (Select all that apply.)
    1. Face-to-face foreclosure counseling in your offices
    2. Face-to-face foreclosure counseling outside of your offices
    3. Foreclosure counseling over the phone
    4. Foreclosure counseling through videoconferencing or in a webinar format
  4. Which measures does your agency track to monitor foreclosure counseling outcomes? (Select all that apply.)
    1. Homeowner still in home after a certain time period
    2. Loan modification agreed with the lender
    3. Homeowner became current on mortgage payments
    4. Any final resolution, positive or negative, reached within a certain time period
    5. Other (please specify)
    6. None
  5. Please list the primary sources of funding that your agency uses for foreclosure counseling (e.g., OHCD, HUD, bank, nonbank community foundations, etc.), and the approximate percentage of your agency’s total foreclosure counseling funding derived from each source. This includes funds that are specifically designated for foreclosure counseling and funds that are not specifically designated but still used for foreclosure counseling.

    Approximate %
  6. In the next fiscal year, do you expect your agency’s foreclosure counseling funding to:
    1. Increase
    2. Stay roughly the same
    3. Decrease
    4. Don’t know
  7. In the next fiscal year, do you expect your agency’s foreclosure counseling expenses to:
    1. Increase
    2. Stay roughly the same
    3. Decrease
    4. Don’t know
  8. For each of the following areas, please rate your agency’s need for additional funding for foreclosure counseling using a scale of 1–5, where 1 is no need and 5 is urgent need.

    Rating of need
    Staff size  
    Staff retention measures (e.g., higher salary, benefits, etc.)  
    Staff training  
    Facilities (e.g., sufficient office space, rooms for meeting clients, etc.)  
    Technology (e.g., sufficient number and quality of computers, enough phone lines, etc.)  
  9. What are the most critical issues concerning foreclosure counseling at your agency? Please use this space to elaborate on the issues noted in the previous question and to identify any additional areas of concern that your agency faces.
  • Last update: February 5, 2013


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