Consumer Compliance/CRA

• Onsite examinations of state member banks to ensure compliance with consumer protection laws.
• Examiner review of bank policies and procedures, consumer files, and other documents, and they verify that banks provide disclosures in a timely and accurate manner.
• Expertise on regulatory requirements and complaint procedures to financial institutions and consumers.

Consumer Compliance

• Appeals Policy
• Consumer Affairs Letters
• Consumer Compliance Handbook

CRA

• Community Reinvestment Act