For release: Immediate
Contact: Marilyn Wimp (215) 574-4197
The Federal Reserve Bank of Philadelphia announces the promotion of Stephen G. Hart to Marketing and Service Quality Officer in the Bank's Business Development department. His key responsibilities include developing and directing the marketing services division and developing programs that build customer relationships and loyalty.
Since joining the Federal Reserve in 1985, Hart has worked in various capacities within the Business Development department including Financial Services Marketing Manager; Coordinator of Financial Services; and Senior Marketing Analyst. He has been instrumental in helping define, develop and deliver programs dealing with the Bank's customer partnership, quality training and internal marketing initiatives. He has also chaired and served on many Federal Reserve System task forces.
During his tenure with the Bank, Hart served as chair of the Big East Direct Deposit Coalition whose mission is to promote the use of electronic payments throughout the Northeast. This Coalition is a cooperative partnership among Federal Reserve Banks and automated payments associations in Boston, New York, Cleveland and Philadelphia.
Before joining the Federal Reserve, Hart was a teacher at Edge Grove School in Appleby, England; and Easington Colliery Secondary School in County Durham, England.
He earned a bachelor's degree in Business Administration from LaSalle University, Philadelphia, and holds a master's degree in organizational dynamics from the University of Pennsylvania, Philadelphia. He is also a graduate of the Stonier Graduate School of Banking, University of Delaware. Currently, he is an adjunct of management at NYU Online, an online educational program started in 1998 by New York University.
Hart is married and lives in Willow Grove. The couple has two children.
The Federal Reserve Bank of Philadelphia serves depository institutions in eastern Pennsylvania, southern New Jersey and Delaware by supplying cash to these banks and thrifts; supervising them; collecting and processing about 4.6 million checks daily; and wiring money and securities nationwide as well as participating in the broader objective of setting monetary policy.