Recent Events

Consumer Compliance "Top Ten" Lists

Outlook Live Webinar
May 20, 2010

What are the "top ten" consumer compliance Issues on your mind? In the ever-changing world of consumer compliance, are you focused on the right issues? Are you overwhelmed by all the changes? Are you worried that you might not have considered all of the implications of that new product or service? Is there something else out there that you haven't thought of?

Senior Compliance Manager Ariane Smith and Senior Examiner Richele Brady, both of the Federal Reserve Bank of San Francisco, discussed a number of current or emerging topics in consumer compliance, such as:

  • the top 10 things found in well-run compliance programs;
  • the top 10 issues identified on recent examinations; and
  • the top 10 things to know about consumer complaints.

This webinar is part of an ongoing series of events focused specifically on consumer compliance issues. The "Outlook Live" Audio Conference is a Federal Reserve System initiative produced in conjunction with the quarterly newsletter Consumer Compliance Outlook.

Outlook Live Webinar

Listen to the audio and view the slides of the webinar held on Thursday, May 20, 2010. Webinar

Presentation Materials